Visual Studio Enterprise, Visual Studio Professional (monthly cloud)ġ Includes: Imagine Premium, BizSpark. Visual Studio Test Professional (Standard) Visual Studio Professional subscription with GitHub Enterprise Visual Studio Enterprise subscription with GitHub Enterprise Under “Support”, select New Support Request. From the left-hand navigation, select Help + Support.To use your Visual Studio subscription technical support benefit for issues relating to Azure, you need to link your Contract ID and Access ID to your Azure subscription. Ensure you have your Contract ID and Access ID available when you call. If you would like to create a support incident over the phone, locate the Customer Service phone number for your country/region. If you're satisfied that everything is correct and you're ready to proceed, select Submit. Step 5 summarizes all of the information you've provided for the incident. Enter the email addresses of the people with whom you would like to share the request. In Step 4, you can share this support request information with others on your team. If you see Support plan cannot be used for support on the specified product (Code: 8), your support contract can't be used for the product version you selected. Product level descriptions: Expand Unavailable support plans. These products aren't licensed for production environments. These products are only licensed for development environments to design, develop, test, or demonstrate applications. Nondeveloper products (such as SQL, Windows, SharePoint) downloaded from Visual Studio subscriptions are eligible only for mainstream support. Supported productsĭeveloper Tools such as the Visual Studio IDE and Azure DevOps Server receive both mainstream and extended support through Visual Studio subscriptions. If your subscription is not eligible to receive technical support incidents, the Technical Support tile will not appear in your available benefits. Subscriptions acquired through FTE, NFR, MPN, MCT and other programs do not receive support incidents. Not all subscriptions at a given level are eligible to receive support incidents.
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